We are committed to protecting your privacy. This privacy policy (“policy”) applies to those who visit the website projectbase.com as well as the customers of ProjectBase. This policy describes how we collect, use and share the personal information you provide to us.

This policy is a part of and should be read in conjunction with our Terms of Service. We may change or update this policy at any time, and the same will be updated here. If you are a ProjectBase customer, we shall notify you by sending an email or a notification on the application. Please ensure to read such notices carefully.

Information we collect and how we use it

Information collected from website visitors

We may collect the following data: Your IP Address, Your location, How you behave on the Website, (what pages you land on, how much time you spend, etc.), What device you use to access the Website and its details (model, operating system, etc.);, Cookies and Web Beacon data; and Data from third parties who have your explicit consent to lawfully share that data.

If you submit an inquiry through the Website, we will ask for your: Name, email, phone, and company name.

‍How it is used: We use this information to analyse and identify your behaviour and enhance the interactions you have with the Website. If you submit your details and give us your consent, we may use your data to send you e-mails/newsletters, re-target our advertisements or re-market our Services using services from third-parties like Facebook and Google.

Information collected from customers

The name, e-mail, phone, and designation of your representative who signs up for a Service on your behalf; and Payment Mode information to facilitate payments for our Services.

How it is used: We collect this data in order to help you register for and facilitate provision of our Services. We also use this data to enable you to make payments for our Services.

If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.

Information collected from Users

1. Your name, e-mail;
2. Your IP Address;
3. Your location unless you deactivate location services in the relevant section of the App;
4. How you behave in the relevant product environment and use the features;
5. What device you use to access the Website/App and its details (model, operating system, etc.);
6. Cookies and Web Beacon data;
7. Data from third parties who have your explicit consent to lawfully share that data;

How it is used: We collect this data in order to facilitate provision of our Services.

We will occasionally send you e-mails regarding changes or updates to the Service that you are using. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue.

If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.

We may also conduct anonymized usage behaviour analysis at the aggregate level to determine how the features of a particular Service are being used.

FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.

Retention of personal information

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

Compliance with Children’s Online Privacy Protection Act

As a business service, we neither target our Services toward nor knowingly collect any personal information from any individuals under the age of 13.

Compelled Disclosure

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

1. Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
2. To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
3. To investigate fraud or violation of our Terms of Service;
4. If required in connection with legal proceedings brought against us, our officers, employees, affiliates, customers or vendors; or
5. To establish, exercise, protect, defend and enforce our legal rights.

Security of your personal information

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as a credit card number or your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS.

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Your password is your first line of defense once you set up an account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your ProjectBase account once you have used that same.

Grievances or dispute resolution

If you have grievances related privacy or an unresolved privacy or data use concern that we have not addressed satisfactorily, please email us at info@projectbase.com.